Production Support Executive

FinBox: Where Fintech Meets Fun!

Welcome to FinBox, the buzzing hive of tech innovation and creativity!

Since our inception in 2017, FinBox has built some of the most advanced technologies in the financial services space that help lenders like Banks, NBFCs and large enterprises build and launch credit products within a matter of days, not months or years. FinBox is a Series A funded company which is expanding globally with offices in India, Vietnam, Indonesia and Philippines.

Our vision is to build the best-in-class infrastructure for lending products and help Banks & Financial Services companies across the world scale and launch credit programs that set a new standard in the era of digital finance. So far, we’ve helped our customers disburse Billions of Dollars in credit across unsecured and secured credit including personal loans, working capital loans, business loans, mortgage and education loans. FinBox solutions are already being used by over 100+ companies to deliver credit to over 5 million customers every month.

Why Should You Be a FinBoxer

• Innovative Environment: At FinBox, we foster a culture of creativity and experimentation, encouraging our team to push the boundaries of whats possible in fintech.
• Impactful Work: Your contributions will directly impact the lives of millions, helping to provide fair and accessible credit to individuals and businesses alike.
• Growth Opportunities: We are a Series A funded startup and have ample opportunities for growth, professional development and career advancement.
• Collaborative Culture: Join a diverse and inclusive team of experts who are passionate about making a difference and supporting one another.
  
  

Who’s a Great FinBoxer:

At FinBox, we’re on the lookout for exceptional folks who are all about innovation and impact. If you’re excited to shake things up in the banking & financial services world, keep reading!

Creative Thinkers: If your brain is always bubbling with out-of-the-box ideas and wild solutions, you’re our kind of person. We love disruptors who challenge the norm and bring fresh perspectives to the table.

Customer Heroes: Our customers are our champions, and we need heroes who can understand their needs, deliver magical experiences, and go above and beyond to keep them happy.

Team Players: We believe in the power of “we.” If you thrive in a collaborative environment, value different viewpoints, and enjoy being part of a spirited, supportive team, you’ll fit right in.

How Youll Contribute

• Respond to Customer queries to provide excellent customer service and ensure client satisfaction
• Work with development teams to troubleshoot and resolve technical issues in a timely manner
• Create and maintain documentation for support processes and procedures
• Analyze system performance and identify areas for improvement
• Collaborate with cross-functional teams to implement solutions and enhancements to the production environment
• Participate in on-call rotation to provide 24/7 support coverage for critical production issues
• Provide excellent customer service to internal teams and external clients
  
  

Who You Are

• Bachelors degree in Computer Science, Information Technology, or related field
• 1-3 years of experience in a production support role(L1 & L2), preferably in a financial technology company
• Strong knowledge of API, Postman,SQL(querying)
• Experience with monitoring tools such as Freshdesk
• Working knowledge of SQL and database management
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work well under pressure in a fast-paced environment
• Team player with a positive attitude and a willingness to learn and adapt

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