Partner Success Manager

At DevRev, we’re building the future of work with Computer – your AI teammate.

Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.

Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it’s the only platform capable of…

1. Complete data unification

Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

2. Powerful search, reasoning, and action

Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

3. Extensions for your teams and customers

Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It’s why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

At DevRev we are looking for a Customer/Partner Success Manager to ensure we work hand-in-hand with partners to ensure partners realise maximum value from DevRev. You will be a key advisor throughout the customer lifecycle, from onboarding through adoption and optimisation, ensuring DevRev’s partner helping customers transform with the power of conversational AI and others DevRev platforms.

Objectives of this role will include:

• Develop Plan and Key Success Metrics to enable partner and ensure their success.
• Need to create forward looking plan for Partner and Devrev’s customer success. It should start with key customer outcomes to achieve and then drilled down to partner initiatives and success metrics.
• Enable partners on DevRev platforms and internal processes to carry out implementations and manage project plan with limited guidance.
• Need to work with partners to proactively manage accounts to maximise customer value and drive tangible business growth and ROI for the customer and DevRev.
• Work with partners on daily basis to lead customers through onboarding; owning the implementation plan with partner, developing product adoption strategies, and providing technical subject matter expertise and guidance.
• Own E-2-E customer relationship after pre-sales phase, closely working with partners to develop new ways of helping customers increase the usage of our products.
• Work with partners and customers to enable integration of DevRev with customers’ existing tool stack by utilising available DevRev snap-ins and identifying specific needs for customisations.
• Work with partner to provide a consultative approach to helping customers map critical workflows (e.g., mapping before and after process flows).
• Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Partners, Engineering, Product, Design, Customer Enablement, Revenue, Marketing, etc.
• Conduct data analysis about customers’ usage to share insights, drive decision-making, and prioritise.

Ideal Candidate Qualifications:

• At least 3+ years of experience in partner management.
• At least 5+ years of experience in stakeholder management.
• 10+ years of prior experience in Consulting, Solution Architecture, Customer Success or equivalent history of increasing satisfaction, adoption, and retention.
• Knowledge of software development, technical support, and customer sales and success lifecycle. Technical knowledge of web solutions including APIs and Webhooks. Knowledge of Data analytics (SQL) or similar technical skills are also valued.
• Outstanding communication (written and verbal), with fluency in English.
• Comfort operating in a fast-paced, high-demand, global environment.
• Result oriented work-style, ability to get things done, and a learning mindset.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!