NOC Engineer

Position Description

NOC - Level 2 | 2 - 3 YRS

• Hands on trouble shooting experience and Configuration and management of Cisco Routers. (Must to have)
• Hands on trouble shooting experience and Configuration and management of Cisco Catalyst , Nexus series of switches. (Must to have)
• Hands on trouble shooting experience and Configuration and management of Cisco WLAN controllers, Juniper Mist wireless.
• In-depth knowledge and practical understanding of Networking concepts OSI, TCP and DNS, DHCP, IP, ARP, ICMP, TCP, UDP, SNMP,
• Solid understanding and troubleshooting skills in IPSec VPN technologies, DMVPN,FLEXVPN hands on if known will be (Good to have)
• Network Security and related technologies, Firewalls, access and perimeter control, vulnerability management (Good to have)
• Configuration and management of firewalls (FortiGate,Panorama & Cisco ASA ) (Good to have)
• Candidate must have experience in LAN/WAN troubleshooting.
• Provide incident response & resolution as part of the 24x7 Network Operations Center
• Contact ISP service providers / Vendors in case of incidents and hands and feet support
• Responsible for handling the Entire Network of a major Client.
• Provide technical L2 level leadership within the technical team and Provide support to L1 level
• Required to follow detailed change management and incident management processes
• Communicate / Collaborate with other technical teams regarding Routing/Switching/Wireless issues
• Work in a fast paced operations environment & Troubleshooting DC environment incidents
• Good in communication and capable of handling inbound and outbound customer calls, which includes live network troubleshooting. Preferred NOC Skills with SD back Ground (Must to have)
• Good in tools – PRTG, Zabbix, ServiceNow (Must to have)
• Good to have knowledge of genesis platform to handle Inbound / Outbound Calls
• Certification :CCNA (must to have)/ CCNP (good to have)
• Candidate should be willing to work in 24x7 rotational shifts.
• Ensure tickets assigned to the queue are accepted and worked on time
• Monitor open tickets
• Location Bangalore
  
  

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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