Manager Sr Manager - Continuous Improvement

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

Youll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, youll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. 

Function Introduction

We are a Continuous Improvement (CI) team supporting IBM CPS business globally. The primary objective of the CI team is to work with the delivery team and to drive continuous improvement and Transformation agenda build for clients based on client and IBM priorities. Some of the key deliverables for the team are to reduce the cost of operations by driving productivity improvement projects, projects to improve performance on other business outcome metrics, and build lean Six Sigma DNA through conducting training, mentoring and certifying lean, YB and GB projects. CI team is also responsible for other initiatives like supporting new transitions to ensure performance management framework is created and operational, Visual Management on the floor, process operational risks assessment of critical processes by conducting FMEA or other process risks assessments and, propose required controls. 

Your Role And Responsibilities

• As a Continuous Improvement (CI) Lead, the person would be aligned to an account or cluster of accounts.
• Work with the delivery team, the rest of the CI/Automation team and the client to build and drive a Transformation agenda for that client involving a cluster of projects driving the cost of operations and other business outcomes through E2E process re-engineering/automation.
• Build Lean Six Sigma DNA by conducting lean/Six Sigma training, mentoring, and certifying lean, YB and GB projects.
• Identifying and Leading impact Black Belt projects on various CTQs like Quality, Productivity etc and closing.
• Support new transitions from Quality to implementing a Business Process Management System (BPMS) to ensure process performance measurement framework is created and operational.
• Implement internal Quality Control Management Framework with the help of Quality Auditors and Quality Focal. Responsibilities include daily auditing of transactions as per the agreed approach with the client, conducting RCA, and identifying and implementing CAPAs to ensure Quality scores are within SLA target.
• Effective Visual Management on the floor.
• Process operational risk assessment of critical processes by conducting FMEA or other process risk assessments and, propose required controls.
• Any short/medium-term project or initiative(s) linked to business priorities.
  
  

• 10-12 Years of relevant work experience in below mentioned areas:
  
  

• Identifying and Leading impact Black Belt projects on various CTQs like Quality, Productivity etc. and closing.
• Ability to build and lead Transformation Roadmap involving different types of projects –
• process-related, Tech/automation, Target operating model etc.
• Identification of improvement opportunities by conducting E2E Value Stream Mapping (VSM) workshops involving cross-functional teams.
• Sound knowledge of Lean and Six Sigma and application of the same in F&A, R&C and T&T processes.
• Ability to work with cross-functional teams.
• Experience in managing change management on his/ her own without much support.
• Knowledge of various RPA solutions available in the market, handling of RPA / Desktop automation assessments and implementing E2E solutions.
• Conducting Lean and Six Sigma training for the operations team.
• Coaching/Mentoring lean, YB and GB projects.
• Innovative Visual Management on the floor.
• Strong client-facing and presentation skills.
  
  

• Finance and Accounts background and knowledge of P2P /R2R /O2C, Banking, KYC, and AML.
• Working directly with executive-level leaders.
• Strong analytical and problem-solving skills.
• Good Interpersonal Skills.
• Business knowledge/acumen and quick ability to learn new things.
• Strong priority setting, initiative and follow-through.