Managed Services GDM PIT - Manager - Operate

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

`JD -Performance Improvement Team (PIT) - Manager - Operate

Field CAN be edited

Field CANNOT be edited

__________________________________________________________________

Job Summary -

A career in our Managed Services team will give you an opportunity to collaborate with many delivery teams to help our clients implement and operate quality controls, achieve operational efficiencies, and establish continual improvement practices.

Within our global Managed Services platform, Performance Improvement Team (PIT)’s objective is to build a Service Excellence Culture, through establishing Quality Governance framework, driving training programs, conducting reviews to assess Delivery Health at multiple stages (initiation, execution and Closure), trigger/drive improvement initiatives and to inform the MSP leadership on current state of health while providing recommendations to mature the platform.

Minimum Degree Required (BQ) *:

Bachelor’s Degree

Degree Preferred: B.Tech/ B.E

Required Field(s) Of Study (BQ)

Computer Science

Preferred Field(s) Of Study

Graduate or Masters in Technology/ Engg

Minimum Year(s) of Experience (BQ) *:

10-12 years of experience

Certification(s) Preferred: PMP, ITIL, Lean & Six Sigma

Preferred Knowledge/Skills *:

Job Description

• As a Manager, you will work as part of a team of Engagement Health Reviewers, and will plan & conduct reviews
• Collaborate effectively with key stakeholders across the board
• Identify and make suggestions for improvements and help build key assets and collaterals for PIT
• Handle/analyze data and information responsibly.
• Analyze review findings and come up with common gaps & recommendations
• Build & Conduct Trainings to raise awareness
• Communicate confidently in a clear and concise manner.
• Follow risk management and compliance procedures.
• Uphold the firms code of ethics and business conduct.
• Work in a team environment that includes client interactions, manage deliverables independently, and cross-team collaboration.
• Good Team player. Take up cross-competency work and contribute to other PIT activities
  
  

Position Requirements

Required Skills:

• 3-4 years of experience in IT Service Delivery
• 5+ years in Quality activities, Process Definition & Audits, Quality Trainings
• Participation in quality certifications esp CMMi, ISO20000
• Broad understanding of different technologies (ERP applications, bespoke applications, Infra, Cloud, Testing, Data Analytics)
• Good understanding of Managed Service IT Operations - ITIL Processes, Project Management methodologies (SDLC, Agile, DevOps etc), Business Processes (Finance & Accounting, Health, Insurance) and Operating Models
• Good Understanding of Business Process Backoffice Operations and experience in setting up quaiity controls
• Experience of running Continual improvement initiatives (Six Sigma, Lean etc)
• Experience in building & Providing Quality Trainings
• Self-driven with strong analytical & problem-solving skills.
• Excellent communication skills and stakeholder management
  
  

Preferred Skills

• Change Management
• Keenness to invest in learning new technologies

---