Managed Services - CMS - Manager - Azure Computer Operations Lead - Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

• The Azure & Compute Operations Manager will be responsible for the management and support of Azure Cloud and Compute technologies within the organization, with experience in operating and leading a team which supports enterprise solutions built around the Microsoft technology stack
  
  

• Monitor, document and maintain effective system configurations for Cloud services
• Management and implementation of system deployments and upgrades
• Working with team members and members of the Client architecture team to analyze system architecture and configurations and highlight potential improvements
• Work with the Client to review, develop, plan, and implement strategies to provide a continuous program of systems improvement
• Monitor support incidents and work with support staff to provide effective prioritization and resolution.
• Lead the team to achieve and/or exceed Service Levels
• Own and manage complex issues and see through to completion
• Implement changes using the appropriate change-control process across the IT infrastructure
• Ensure technologies are deployed in compliance with Client security framework(s) and standards and monitor the roadmap for these technologies, enabling the business to leverage improvements and new features quickly and efficiently
• Build strong working relationships with all stakeholders, including suppliers, application support teams, and the business.
• Prepare and maintain procedure documentation relating to the overall environment
• Be a creative thinker and look for new ways the business to leverage Cloud and Compute technologies to improve efficiencies and capabilities.
• Ongoing professional development including the attaining of professional qualifications
  
  

• At least 7 years of experience within an IT environment, with a focus on Cloud technologies.
• Experience in troubleshooting and resolving service-impacting issues
• Excellent understanding of Azure with a strong working knowledge of services including PaaS SQL, App Services, IaaS, Azure networking, Azure Monitor, Logic Apps, API Management Application Gateway, Container Management, AKS, Azure Recovery Services and Azure Functions
• Good understanding of network concepts such as TCP/IP, LAN, WAN and VPN
• Design, implement, and manage cloud infrastructure using Azure services, ARM Templates, and Terraform.
• Good knowledge of Azure DevOps to maintain CI/CD pipelines for seamless application deployment and integration.
• Excellent interpersonal skills with the ability to communicate at the appropriate level of detail and technical content for the target audience
• Excellent attention to detail.
• A proactive approach to systems management.
• Proven analytical and problem-solving abilities
• Good organizational skills with the ability to prioritize and manage a diverse workload
• Experience working within a multi cloud setup (e.g. AWS/Google) would be advantageous
• Strong shell scripting (PowerShell, SQL, VB…)
• Work with third-party vendors / professional services and in-house developers as necessary
• Compose and compile thorough documentation to enable ongoing administration and support of their respective systems and applications.
• Strong ITIL process knowledge
• Strong analytical, troubleshooting and problem-solving skills
• Strong communication and collaboration skills