Junior Developer - SE

Position Description

• Collaborate with clients and cross-functional teams to gather requirements, analyze business needs, and translate them into robust technical architectures for cloud contact centers, with a focus on Amazon Connect implementations.2. Design and build end-to-end contact center solutions using Amazon Connect, including contact flows, IVR systems, call routing, Lambda integrations, and AI features like Amazon Lex for chatbots.3. Lead hands-on development, configuration, and optimization of cloud contact center components, ensuring seamless integrations with CRM systems (e.g., Salesforce), analytics tools, and other enterprise applications.4. Develop migration strategies from on-premises to cloud environments, focusing on Amazon Connect, while incorporating DevOps practices for continuous integration, deployment, and automation.5. Provide technical leadership on emerging technologies such as generative AI for contact centers, real-time analytics, and omnichannel support, while ensuring compliance with security and industry standards.6. Mentor team members, conduct code reviews, and foster a culture of best practices in DevOps, Agile, and cloud architecture.
  
  

Primary Skills

AWS Cloud Services, DevOps, Amazon Connect, Lex, Lambda, DynamoDB, QuickSight, API Gateway, CRM, ServiceNow, BMC Helix, JIRA.Strong experience in DevOps practices, including CI/CD pipelines, infrastructure as code (e.g., Terraform, AWS CDK), and automation tools for cloud environments.Proficiency in API integrations, data security, and performance optimization in contact center ecosystems.Excellent communication skills for engaging with technical and non-technical stakeholders.

Secondary Skills

Cloud/SaaS AI solutions, agile collaboration, contact center operations knowledge,Certifications such as AWS Certified Solutions Architect, Amazon Connect Specialty, or equivalent are highly desirable.

Experience

3 to 6 Years

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

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Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

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