Junior Associate - SME Sales

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.

We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, weve disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

The Role

We are looking for a Junior Associate – Pre-Sales to support our sales team by qualifying leads, coordinating demos, and handling basic product queries. This is an entry-level role ideal for freshers or those with up to 1 year of experience looking to start their career in fintech sales.

Roles And Responsibilities

• Call inbound and outbound leads to understand their business details.
• Qualify leads based on criteria like business type, turnover, GST, etc.
• Use a lead scoring sheet provided by the sales team.
• Update lead status and notes in CRM or Google Sheets.
• Tag leads as hot, disqualified, or nurture based on outcomes.
• Schedule product demos or RM calls for qualified leads.
• Coordinate closely with the Sales/BD team for smooth handovers.
• Follow up with unresponsive leads via email or WhatsApp.
• Give a high-level pitch of products like current accounts, credit lines, payouts, etc.
• Answer basic queries using a pre-approved FAQ guide.
• Share daily/weekly reports on - Calls made, Leads qualified, Leads handed over, Drop-off reasons.
  
  
  

• 0–1 year of experience in sales, inside sales, BPO, or customer support
• Internship experience in BFSI/startups is a bonus
• Basic knowledge of CRM tools and Google Sheets
• Good communication skills (spoken and written)
• Ability to follow standard processes and keep things organized
• Self-motivated and eager to learn in a fast-paced environment