Integration Ops Analyst

The Integration Operations Analyst is responsible for managing and supporting the integration of various systems and applications within the organization. The analyst will work closely with cross-functional teams to identify integration needs, troubleshoot issues, and optimize processes to ensure seamless data flow between systems.

Key Responsibilities

• Responsible to monitor integration platforms and applications in all environments plus incident resolution with in SLAs.
• Identify, diagnose, and resolve integration-related issues in a timely manner to minimize downtime and impact on business operations.
• Provide technical support to end-users and stakeholders regarding integration processes and related systems.
• Implement bug fixes and minor enhancements for existing integrations, also provide UAT testing and hyper care support.
• Create and update documentation for integration processes, configurations, and troubleshooting procedures.
• Identify opportunities for improving integration processes and implement best practices to enhance efficiency and reliability.
• Create and Manage Ops Monitoring Dashboards and KPIs to ensure application performance and SLAs are met.
• Perform Application upgrades and Manage SSL Certs etc.
• work with product vendors to troubleshoot platform issues and/or any product bugs.
• Provide training and support to junior resources as applicable.
• Flexible on-call/weekend support rotation as applicable.
  
  

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in Integration operations and Production support.
• 3+ years of experience with MuleSoft, Oracle Integration Cloud and/or IBM Integration Bus etc
• Strong Knowledge of Integration Mapping and Data formats like SOAP, XML, JSON and Flat files.
• Experience integrating with ERP systems (e.g., SAP, Salesforce, Oracle)
• Incident and Change Management experience with Service NOW or related
• Strong analytical, problem-solving, communication and Interpersonal skills.
  
  

• Experience with Splunk or similar platform is a plus.
• Experience with CI/CD tools and code repository like GitHub, Azure DevOps
• Understanding Cloud Concepts and Network connectivity.
• Experience with DB SQL queries and Scripting is a plus.
• Experience working with Postman and Automating test cases.
• Knowledge of Project and Test Management tools like JIRA, Panaya.