Expert Technical Support L3

Job Description:

The Expert Technical Support (L3) is the highest level of customer technical support in Schneider Electric. It belongs to the central Business Unit and the team works closely with the global Quality, R&D, and Marketing teams.

Your role will be to provide technical support for Schneider Electric Power Quality Devices

Competencies:

Knowledge of Low Voltage Power Factor Correction (PFC), Active Harmonic Filters(AHF), Dynamic Voltage Restorer (DVR), Knowledge on national and international standards (IEEE, IEC,EN,etc) on Power Quality, LV Electrical distribution, PCC and MCC Panels, Understand Electrical Single-line diagram, Knowledgeable in power quality phenomena such as Power factor, Harmonics,Voltage distribuance,  additional knowledge on Variable Frequency Drice(VFD),Uninterrupted Power supply(UPS),Variable Speed Drives(VSD), basic Knowledge of communication protocols like Modbus, TCP, Previous experience in Schneider Electric Power Quality Product Application  Expert is an added advantage.

Languages: Full professional proficiency in English.

The L3 engineer will:

- Assure the treatment of customer technical support incidents in BFO (Salesforce-based CRM platform), and follow the cases to their complete resolution, with the help, if needed, from other services of the activity like R&D, Quality, and Marketing.  Customer satisfaction is our top priority, and answers must be provided in a timely manner.

- Use their technical expertise to analyze and resolve malfunctions in the products as mentioned in the customer requests, or to collect relevant data from the customer site, allowing the R&D team to analyze further and to provide a resolution.

- Make sure to communicate regularly with the customer, and to provide updates on the status of a case when the problem takes a longer time to resolve.

- Use their knowledge and experience to maintain and update a Technical Knowledge Base, by creating FAQ documents (Frequently Asked Questions).  These may be text-based or video-based.

- Bring field experience and customer feedback to the Offer Creation and Issue to Prevention processes.

- Build and organize technical training, at least for Advanced Technical Support Centers (Level 2).

Let us learn about you! Apply today.

Qualifications:

Bachelors or master’s degree in Electrical/Electronics/Powersystems Engineering domain

Years of work experience:

Preferably 10+ years in Energy Utility Sector with knowowledge of Low Voltage Power Factor Correction methods, Variable Frequency Drives, Harmonic filters or related industry.

Profile:

• Customer-focused and pro-active
• Occasional short-term travel to customer sites
• Excellent written and oral communication skills

Job Environment:

Inside the Digital Power Line of Business (LoB), our team is part of the Customer Satisfaction & Quality Department. We manage all the connected products, Smart Protection and Automation Control System. Position is currently based in Bangalore Location. This team works with the Offer Quality, R&D, and Marketing teams as well as the country organizations.

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.