AVP Remediation Resources Center And Training L11

JOB_POSTING-3-73584-3

Job Description

RoleTitle: AVP, Remediation Resources Center and Training

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
  
  

Organizational Overview: The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects.

Role Summary/Purpose

The AVP, Remediation Resources Center and Training is responsible for driving consistent remediation training and distribution of Remediation knowledge materials including design of robust tipsheets, job aids and remediation learning and development playbooks. This role will work closely with functional partners and SYF subject matter experts, Consultants, and other Remediation Center of Excellence leaders to provide training and access to remediation Toolkit inventory, Risk Academy training and the Remediation COE’s Share Point and Training Portal.

Key Responsibilities

• Partner with other Remediation COE teams and Enterprise subject matter experts to develop and maintain continues robust tipsheets, job aids and playbooks documentation needed to support remediation learning and requirements of the SYF Remediation process. 
• Partner with newly onboarded Functional Remediation Coordinators and Consultants for Remediation wing to wing training
• Facilitate and conduct Remediation trainings
• Coordinate refresher trainings for experienced remediation partners and prepare notebooks, simulations, and training agendas for each session
• Support cross-functional collaboration sessions such as Stakeholder routines, to ensure calibration and timely communication between the Remediation COE, functional SMEs, Compliance, and Finance for learning and development opportunities and presentations. 
• Develop and share creation of executive level, crisp and clear Power Point and dashboard presentations focusing on remediation process activities that bring awareness to Stakeholders and trainees regarding the evolving remediation processes
• Maintain and secure the Remediation COE Share Point and Training portal ensuring stakeholder access to current remediation tipsheets and guidance documents
• Research and implement latest learning/training best practices and continuously develop creative, effective programming and delivery methods
• Create and distribute training surveys and communications seeking participants’ continuous feedback for learning and development improvement enablement and enhancements
• Accountable for tracking trainee success metrics aligned to post training completion and assignment
• Facilitates the exchange of best practices, lessons learned, and innovative ideas during a Community of Practice on a quarterly basis for program completed trainees
• Perform other duties and/or special projects as assigned
  
  

Qualifications/Requirements

• Bachelor’s degree and 6+ years of experience in a regulated and matrixed Financial Services organization. In lieu of a degree, 8+ years of experience in a regulated and matrixed Financial Services organization. 
• Solid understanding of the consumer credit lending lifecycle and card programs. 
• Experience developing training plans.
• Comfortability interacting with senior levels of management and consultants for learning instructions and meeting routines
• Strong written communication, presentation, adaptability and problem-solving abilities
  
  

Desired Characteristics

• Experience as a Functional Remediation Coordinator or have remediation knowledge
• Experience in training and development
• Proven ability to direct employees across multiple locations and operations and work in a matrix-type organization
• Strong project planning, tracking, and reporting skills
• Ability to handle sensitive issues with uncompromising integrity and confidentiality
• Three years of training experience is desired for this role
  
  

Eligibility Criteria

Bachelor’s degree and 6+ years of experience in a regulated and matrixed Financial Services organization. In lieu of a degree, 8+ years of experience in a regulated and matrixed Financial Services organization.

Work Timings: 08:00 AM to 05:00 PM (EST)

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal)
• L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• Employees at L9+ are eligible to apply.
  
  

Grade/Level: 11

Job Family Group

Information Technology

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