Assoc Project Support

Purpose:


Provide general assistance to Project Management Team and provides administrative support to the Department’s Managers for any data change requests regarding sites and users.

Responsibilities:

• Management of site and user imports and updates.
• Coordination of shipment of PIN envelopes to system users.
• Distribution of study specific user guides as per Site and user support request (SUSR).
• Administrate support to Team Lead and Global Project Support Manager.
• Ensure that work is conducted in compliance with standard processes, policies and procedures and meets quality and timeline metrics.
• Creation of Site and user support request (SUSR), Cenduit Sites and Users templates for new studies training the client on the process of Sites and Users.
• Performing post reviews on data change request.
• Coordinate with the development team for mapping the text IDs into the study.
• Reporting updates to stakeholders for Text ID excel sheet related updates.
  
  

• Demonstrates effective oral and written communication as well as commitment to keeping others informed, proactively passing on relevant information to others.
• Demonstrates understanding of internal and external customer needs and concerns.
• Is responsive to customer needs and maintains a good level of customer service.
• Ensures that all work meets quality standards and supports others to achieve good quality.
• Delivers a quality service and work products on time.
• Recognizes and evaluates risks appropriately under guidance of experienced colleagues.
• Proactively looks to learn and develop knowledge.
• Plans work well to ensure that timelines are met.
• Prioritizes tasks appropriately and delegates tasks where required.
• Keeps key stakeholders informed of progress, changes or impact on timelines.
• Demonstrates effective teamwork, working with and supporting colleagues.
• Demonstrates commitment and enthusiasm to Cenduit and the aims of the company.
• Demonstrates accountability when appropriate.
  
  

• Bachelor’s degree and/or technical diploma.
• 1-2 years clinical research, administrative assistant, or project management experience; or equivalent combination of education, training and experience.
• Experience working in a customer service/customer facing environment.
• Good communication skills in understanding client requirements and coordination with internal and external customers.
• Good knowledge on MS Office, Basic SQL
• Exposure to usage of tools like Dictionary Trackers, Dictionary Diff etc