AC Operations And Governance_Senior Manager

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

• Comprehending and adhering to the xAC Operations strategy.
• Collaborating closely with the xAC lead and AC leadership to plan and successfully execute key projects.
• Working with AC leadership to promote joint responsibility for AC operations and initiatives.
• Partnering and providing support on xAC operations documentation, toolkits, and governance frameworks.
• Supporting and executing initiatives in line with the standardized xAC approach to deliver consistent, high-quality results.
• Continuously improving AC operations by monitoring, refining processes, and ensuring scalability.
• Supporting the scalability and continuous improvement of xAC team operations by sharing knowledge and best practices.
• Upholding professional standards by adhering to internal guidelines and the firm’s code of conduct.
  
  

• Expertise in operations management and process improvement (using Lean & Value Stream Mapping).
• Strong analytical and problem-solving abilities.
• Proficiency in process optimization and documentation management.
• Experience in project management and governance.
• Experienced change management professional.
• A proactive individual with a demonstrated ability to drive tasks and projects to completion.
• Skilled in navigating through ambiguous situations.
• Strong communication and conflict resolution skills.
• Ability to collaborate cross-functionally.
• Commitment to continuous learning and adaptability.
  
  

• Lean Six Sigma (Green or Black Belt)
• Project Management Professional (PMP)
• Certified ScrumMaster (CSM)