Integration Support Specialist

Candescent is the largest non-core digital banking provider. We bring together the transformative technologies that power and connect account opening, digital banking and branch solutions for banks and credit unions of all sizes on any core. Our Candescent solutions power the top three U.S. mobile banking apps and are trusted by banks and credit unions of all sizes.

We offer an extensive portfolio of industry-leading products and services with an extensible ecosystem of out-of-the-box and integrated partner solutions. In addition, our API-first architecture and developer tools enable financial institutions to optimize and expand upon their existing capabilities by seamlessly integrating custom-built or third-party solutions. And our connected in-person, remote and digital experiences reinvent customer service across all channels.

Self-service configuration and marketing tools give financial institutions greater control of their branding, targeted messaging and overall user experience. And data-driven analytics and reporting tools provide valuable insights to help drive continued growth and profitability. From conversions and implementations to custom development and customer care, our clients get expert, end-to-end support at every step.

Job Summary

Join Candescent’s Fintech Ecosystem Operations team as an Integration Support Specialist. This entry-level role is ideal for someone looking to grow into a technical integration career. You’ll provide Tier 2 support to Fintech partners and clients using our Developer Hub, helping them troubleshoot API-related questions and connectivity issues. While you’ll be cross-trained on the technologies used by our Integrations Engineers, your primary focus will be on support, documentation, and issue resolution—not direct vendor integrations.

Responsibilities

• Provide Tier 2 support for Fintech partners and clients using our Developer Hub and APIs.
• Respond to support tickets within defined SLAs, ensuring timely and accurate resolutions.
• Troubleshoot API-related issues and escalate complex problems to Integration Engineers as needed.
• Assist with onboarding new Developer Hub users and guide them through documentation and setup.
• Collaborate with Integration Engineers to stay up to date on connectivity technologies and best practices.
• Contribute to internal knowledge bases and support documentation.
• Participate in cross-training to build foundational knowledge in SSO (SAML, OIDC), RESTful APIs, and other integration technologies.
• Support QA and testing efforts for internal tools and processes as needed.
  
  

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or equivalent work experience.
• Familiarity with RESTful APIs and basic troubleshooting techniques.
• Exposure to SSO technologies (SAML, OIDC) is a plus.
• Strong problem-solving and communication skills.
• Ability to manage multiple support requests and prioritize effectively.
• Eagerness to learn and grow in a technical environment.
• Experience in a SaaS or Fintech support role is preferred but not required.
  
  

EEO Statement

Integrated into our shared values is Candescent’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. Candescent is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at Candescent has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.

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