Legal Operations CLM Support Specialist

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Job Overview:   

Lenovo seeks a Legal Operations Support specialist to play a critical role in creation and maintenance of CLM support for Legal leadership and internal customers.

Job Responsibilities (Essential Functions And Duties)

Support User Inquiries, Signature, and Data Needs

Support testing of Changes with the CLM Tool

Perform updates to system for new data elements and revised analysis requirements.

Support data quality based on reporting and analysis. Identify data problems and recommend fixes to continuously improve the data created by legal and legal customers.

Identify data gaps and make recommendations based on industry trends and tool enhancements.

Support AI toolset for contracting and work on change management to make the tools an integrated part of the contract support lifecycle.

Basic Job Requirements

• Prior work experience - 4 years total
• 2+ years of relevant experience with end user (CLM) support in a fast-paced corporate Legal or IT department
• Excel expert – 4 years of demonstrated advanced data analysis work
• System Process Documentation and Support – 2-4 years
• Ability to analyze data and follow up on changing trends and outliers to identify improvements – 2-4 years
• System testing 2-4 years
• Knowledge/Skills/Abilities/Competencies (KSAC’s) 
• Use of AI models in Contract Management process
• SharePoint capabilities
• Process Flow charts and word documentation for processes
• Project coordination – task planning
• Demonstrated ability to learn new software and systems quickly.
• Demonstrated capability to work with external and internal support personnel on projects and issues resolution
• Educational Requirements
  

• Travel Requirements (expected % travel)
• Less than 10%
• Language
• Expert fluency – English, multi- language fluency is desired.
  
  

• ELM or other legal systems – 4 years preferred.
• Exposure to project and process management tools (MS Project, Smartsheet, MS task planner) and familiarity with scrum and agile project methodologies
• Java development a plus
• Developed critical thinking and proactive problem-solving skills, with a willingness to get into the details of complex problems and drive creative solution
• Excellent oral, written and interpersonal communication skills
• A strong team player who can work well with colleagues in all functional groups
• Committed to his/her personal growth and development by actively seeking feedback and responding with constructive action
• AI Prompt experience a plus
• D365 Experience preferred