IT Operations Infrastructure Engineer

Areas of Responsibility:

• IT Support for remote sites
• Provide L1/L2 technical support and resolve user issues.
• Troubleshoot issues related to IT infrastructure and end user applications.
• Support the Windows compute environment.
• Virtualization VMware, Hyper-V
• Configure and manage IT infrastructure devices, Router, network switches, APs, server and storage
• Ensure uptime, performance, and availability of IT services.
• Implement patches, updates, and security fixes.
• Monitor and maintain firewalls, routers, and VPNs.
• Support & maintain AD Infrastructure.
• Management of LAN/WAN cable connectivity
• Provide wired/wireless connectivity for all network devices to the core network
• WAN Circuit management.
• Conduct vulnerability assessments and ensure security compliance.
• Implement cybersecurity best practices (endpoint protection, identity access management).
• Document incidents, resolutions, and SOPs.
• Use ITSM tools (ServiceNow, Zendesk) for ticketing and workflow management.
• Develop scripts for system automation.
  
  

• User & System Support – Assist internal teams and ensure smooth IT operations.
• Infrastructure Management – Maintain servers, networks, data centers and cloud services.
• Networking: Understanding of TCP/IP, DNS, DHCP, VPNs, firewalls, routing, and switching.
• Incident & Problem Resolution – Monitor and resolve technical issues.
• Security & Compliance – Implement security measures and ensure compliance with policies.
• Automation & Optimization – Improve system performance through scripting and automation.
• Training & Support: Providing guidance and training to end-users or junior engineers.
• Documentation: Creating technical documentation, SOPs, network diagrams.
• Team Collaboration: Working cross-functionally with developers, support teams, etc.
  
  

• 4-8 years of experience with strong technical and functional experience in hands on application support, administration, configurations, enhancements, and project work.
• BCA/B E, B Tech, Degree in a technical field or equivalent practical experience.
  
  

• Should have good communication skills, be self-motivated, quality and result oriented
• Strong Analytical and Problem-Solving Skills