C2C Collections Process Expert (225-726)

The role of a C2C Collections Process Expert is pivotal for businesses looking to maintain healthy cash flow and strengthen their credit control operations. This role involves managing accounts receivable processes, ensuring timely customer payments, and reducing the occurrence of bad debts. A C2C Collections Process Expert works closely with the finance team to optimize collections strategies, implements systems to streamline processes, and enhances communication with stakeholders. The individual will be responsible for analyzing collection process efficiencies and developing tailored strategies that align with the company’s financial goals. This position requires someone with a keen eye for detail, strong analytical skills, and the ability to collaborate effectively with cross-functional teams to drive positive financial outcomes.

Responsibilities

• Oversee the end-to-end collections process from customer invoicing to payment resolution.
• Develop and implement targeted collection strategies to reduce overdue receivables.
• Conduct regular analysis of accounts receivable data to identify payment trends.
• Collaborate with customer service teams to address and resolve billing disputes efficiently.
• Maintain detailed records of all collection activities in the company’s database.
• Provide regular updates and reports on collection targets to senior management.
• Ensure compliance with company policies and legal regulations at all times.
• Work with the finance team to reconcile accounts and address discrepancies promptly.
• Train junior staff on collection processes and best practices to ensure consistency.
• Utilize collection software tools to track customer payments and manage aging accounts.
• Liaise with legal counsel on complex accounts to take necessary recovery actions.
• Develop professional relationships with clients to enhance customer payment experiences.

Requirements

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• A minimum of 5 years of experience in accounts receivable or collections roles.
• Strong understanding of billing and collections best practices and financial systems.
• Excellent communication and negotiation skills for effective client interactions.
• Proven ability to analyze data and develop strategic solutions for collections.
• Proficient in using collections software and financial management systems.
• Ability to work under pressure, prioritize tasks, and meet tight deadlines consistently.