Medical Receptionist (225-1007)

A Medical Receptionist plays a crucial role in managing the front desk operations of a healthcare facility. These professionals are the first point of contact for patients and visitors, and they ensure the efficient flow of information and communication. Medical Receptionists are responsible for scheduling appointments, handling incoming calls, and managing paperwork related to patient records. They must provide excellent customer service and possess strong organizational skills. In addition to these tasks, they assist in maintaining the cleanliness and professional appearance of the reception area. This role requires a balance of administrative skills and a friendly, welcoming demeanor to ensure the best experience for patients.

Responsibilities

• Greet patients and visitors with a friendly and professional attitude.
• Manage and maintain patient records and update information as necessary.
• Answer, screen, and direct incoming telephone calls promptly and courteously.
• Schedule and confirm patient appointments efficiently, avoiding conflicts.
• Assist patients with the completion of necessary forms and documents.
• Ensure confidentiality of patient information and follow HIPAA regulations.
• Coordinate patient flow to optimize the efficiency of the office workflow.
• Maintain a clean and organized reception area, including waiting rooms.
• Assist with billing processes and provide basic explanation to patients.
• Handle patient inquiries and provide accurate information or refer where necessary.
• Collaborate with medical staff to ensure seamless patient experiences.
• Perform general office duties such as filing, faxing, and inventory management.

Requirements

• High school diploma or equivalent; additional certification is a plus.
• Proven experience as a medical receptionist or in a similar role.
• Familiarity with medical office procedures and terminology preferred.
• Proficient in using medical software and MS Office applications.
• Excellent communication skills, both verbal and written, required.
• Strong organizational skills with the ability to multitask efficiently.
• Ability to maintain confidentiality and adhere to HIPAA regulations.