Front Office Associate (225-928)

A Front Office Associate serves as the face of an organization, making it a vital role that requires a professional, approachable demeanor. This position entails managing and navigating the flow of communication and information within the establishment, acting as an intermediary between external clients and internal teams. The role involves various administrative responsibilities, such as answering phone calls, directing visitors, and handling inquiries, which necessitate a keen sense of organization and a customer-centric approach. The ideal candidate will exhibit strong interpersonal skills, efficient multitasking ability, and a commitment to maintaining a welcoming environment, ensuring that each guest's experience reflects positively on the company’s brand.

Responsibilities

• Greet and welcome guests as soon as they arrive with a friendly demeanor.
• Direct visitors to the appropriate person and office with timely assistance.
• Answer, screen, and forward incoming phone calls professionally.
• Ensure the reception area is tidy and presentable, with all necessary stationery stocked.
• Provide basic and accurate information in-person and via phone/email to customers.
• Receive, sort, distribute daily mail deliveries, and supervise courier services.
• Maintain office security by following safety procedures and controlling access.
• Keep updated records of office expenses and costs for efficient financial tracking.
• Coordinate and schedule appointments and meetings for staff and executives.
• Perform other clerical receptionist duties, such as filing and photocopying tasks.
• Assist in administrative tasks to support smooth office operations and functions.
• Handle reservations and bookings for meeting rooms when necessary.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite for efficient task management.
• Hands-on experience with office equipment like printers and fax machines.
• Professional attitude and appearance, maintaining company standards.
• Solid written and verbal communication skills for effective interaction.
• Ability to be resourceful and proactive when issues arise in a fast-paced environment.
• Excellent organizational skills, providing structured and efficient service.
• Multitasking and time-management skills, with the ability to prioritize tasks effectively.
• Customer service attitude, ensuring all visitors feel valued and respected.
• High school degree; additional certification in Office Management is a plus.