Customer Support Executive (225-730)

The Customer Support Executive is a crucial position within our organization, serving as the primary point of contact for our esteemed clients. This role is instrumental in bridging the gap between the customer and the company, ensuring a seamless and satisfactory experience for every interaction. The ideal candidate will be proactive, empathetic, and efficient in addressing customer inquiries and resolving issues. They will act as the face of the company, maintaining the highest levels of professionalism and courtesy. If you have a passion for providing outstanding customer service and thrive in a dynamic environment, we welcome you to join our dedicated team as a Customer Support Executive.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify and assess customers’ needs to achieve satisfaction in all interactions.
• Resolve product or service problems by clarifying and managing customer complaints.
• Provide accurate, valid, and comprehensive information by using the right tools.
• Keep detailed, accurate records of customer inquiries, feedback, and resolutions.
• Escalate unresolved issues to higher-level support or management as needed.
• Follow communication procedures, guidelines, and policies consistently.
• Engage with clients to develop trusted relationships beyond problem resolution.
• Collaborate with team members to enhance the customer experience and service standards.
• Continuously improve through feedback and adapt to new procedures and systems.
• Utilize customer feedback to improve processes and advocate for changes internally.
• Participate in training sessions for ongoing skill and service improvements.

Requirements

• Proven customer support experience or experience in a client-facing role.
• Strong communication skills, both verbal and written, are essential.
• Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
• Must be customer-oriented and have an aptitude for problem-solving.
• Familiarity with CRM systems and practices is highly desirable.
• A collaborative team player with excellent interpersonal skills.
• A high school diploma or equivalent is required; a college degree is preferred.