Client Servicing Associate (225-728)

A Client Servicing Associate plays a pivotal role in maintaining the satisfaction and sustainability of client relationships within a company. This position requires a dynamic individual who can understand client needs, address their concerns efficiently, and ensure that the company's solutions meet these requirements. The role demands a combination of excellent communication skills, problem-solving abilities, and a keen understanding of the company's services or products. The Client Servicing Associate acts as a bridge between the client and the company, ensuring that the client's expectations are met while also promoting the company's objectives. This role is essential for fostering long-term client relationships and enhancing customer loyalty, which contributes significantly to the overall growth of the company.

Responsibilities

• Act as the first point of contact for client inquiries and issues.
• Understand and assess clients' needs to deliver tailored service solutions.
• Maintain positive relationships with clients through regular communication and meetings.
• Coordinate with internal teams to ensure prompt service delivery and resolution of issues.
• Provide clients with updates regarding new products and service enhancements.
• Prepare and present client performance reports and suggest improvements as needed.
• Gather client feedback to improve service quality and customer satisfaction.
• Manage client accounts and ensure timely invoicing and payment collection.
• Identify potential business growth opportunities within existing client accounts.
• Train and guide clients on how to effectively use company products or services.
• Assist in developing client engagement strategies to improve retention rates.
• Resolve client complaints and issues promptly and accurately to maintain trust.

Requirements

• Bachelor’s degree in business, marketing, or a related field preferred.
• Minimum of 2 years experience in a client servicing or similar role.
• Strong verbal and written communication skills are essential.
• Excellent problem-solving skills to handle client queries efficiently.
• Ability to multitask and manage multiple client accounts simultaneously.
• Proficient in using CRM software and Microsoft Office Suite applications.
• Strong organizational skills and attention to detail are required.
• Ability to work collaboratively with cross-functional teams to achieve objectives.
• Proactive and energetic approach to building and maintaining client relationships.
• Willingness to learn and adapt to new technologies or service protocols.