Voice Support (International) 20O25

As a Voice Support (International) professional, you will be an integral part of a dynamic team dedicated to providing world-class customer service to clients and customers globally. Your role will involve addressing inquiries, resolving issues, and providing valuable insights with a strong focus on customer satisfaction and retention. This position requires excellent communication skills, a deep understanding of customer relationship management, and the ability to handle diverse and multicultural customer interactions efficiently. As a front-line representative, you will be the voice of our company, ensuring that every customer experience is positive and constructive. You will play a significant role in building and maintaining relationships, handling complaints, and advising customers on various aspects of our services and products. By joining our team, you become part of a structured yet vibrant work environment aimed at continual professional growth and unmatched customer happiness.

Responsibilities

• Respond to international customer inquiries efficiently through voice support channels.
• Resolve customer issues promptly while maintaining a high level of professionalism.
• Work collaboratively with the international support team to address complex inquiries.
• Maintain detailed records of customer interactions and transactions within the CRM system.
• Escalate unresolved issues to appropriate internal teams and follow up as required.
• Provide clear, concise, and empathetic communication tailored to international customers.
• Participate in regular training sessions to stay updated on product and service knowledge.
• Ensure compliance with international customer support standards and company policies.
• Identify opportunities for improving customer service processes and share feedback.
• Educate customers on company offerings and guide them through troubleshooting procedures.
• Contribute to a positive team environment by supporting and helping colleagues as needed.
• Strive for first-call resolution by offering accurate and timely solutions to customers.

Requirements

• Minimum of a high school diploma or equivalent qualification is necessary.
• Previous experience in international voice support or similar customer service role.
• Outstanding verbal communication skills with proficiency in English language required.
• Strong interpersonal abilities to manage and resolve customer complaints effectively.
• Familiarity with CRM systems and basic computer skills needed for the role.
• Ability to work flexible hours including nights, weekends, and public holidays.
• Demonstrated capability to multitask and handle high-pressure situations proficiently.
• Understanding of different cultural norms and practices when dealing with global clients.