Receptionist (225-916)

As the first point of contact for many businesses, a Receptionist plays a critical role in creating a positive first impression. This role is essential for maintaining the smooth operation of an office, handling front office reception, and administrative duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Additionally, the Receptionist often takes on additional roles involving providing administrative support across the organization. They also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. The successful candidate will be a self-starter who thrives in a fast-paced environment, possesses excellent communication skills, and is committed to providing outstanding customer service.

Responsibilities

• Greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office location.
• Answer, screen, and forward incoming phone calls professionally.
• Ensure the reception area is tidy and presentable at all times.
• Receive, sort, and distribute daily mail and deliveries promptly.
• Maintain office security by following safety procedures and controlling access.
• Update appointment calendars and schedule meetings when necessary.
• Perform other clerical receptionist duties, such as filing and photocopying.
• Order front office supplies and keep an inventory of stock.
• Provide basic and accurate information in-person and via phone/email.
• Assist with the preparation of scheduled reports and internal communications.
• Support other team members with diverse office tasks and duties.

Requirements

• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite and other office management software.
• Professional attitude and appearance reflecting client-oriented service.
• Solid written and verbal communication skills for effective correspondence.
• Ability to be resourceful and proactive when issues arise.
• Multitasking and time-management skills, with the ability to prioritize tasks.
• High school diploma; additional certification in Office Management is a plus.