Medical Receptionist 08N25

A Medical Receptionist is the first point of contact for patients visiting a healthcare facility. This key role involves managing the reception area, ensuring a positive and efficient experience for patients and visitors. The Medical Receptionist handles various administrative tasks which require excellent organizational skills, a compassionate demeanor, and the ability to multitask in a fast-paced environment. The ideal candidate should have strong communication skills to effectively interact with patients and healthcare staff. Familiarity with medical terminology and procedures is advantageous, though not always mandatory. A successful Medical Receptionist helps uphold the facility's values by maintaining an orderly, friendly, and professional atmosphere.

Responsibilities

• Greet patients and visitors promptly with a friendly and courteous attitude.
• Manage and schedule appointments using computer systems and software.
• Answer phone calls and respond to inquiries from patients and staff.
• Verify patient information, update records, and process new registrations.
• Prepare patient charts and ensure all necessary information is gathered.
• Handle billing and insurance information in a confidential manner.
• Coordinate with medical staff to manage and prioritize patient flow.
• Assist patients with completing intake forms and other documentation.
• Maintain a clean and organized reception area to ensure a welcoming space.
• Handle sensitive information with discretion, ensuring patient confidentiality.
• Contribute to the team by supporting various administrative tasks as needed.
• Ensure compliance with health and safety regulations within the reception area.

Requirements

• High school diploma or equivalent; additional certification is advantageous.
• Previous experience in a medical or administrative role is preferred.
• Proficient in using office management software and telephone systems.
• Strong communication and interpersonal skills to assist diverse populations.
• Ability to handle multiple tasks efficiently in a busy environment.
• Basic knowledge of medical terminology and confidentiality protocols.
• Exemplary organizational skills with strong attention to detail and accuracy.