Quality Assurance Officer 12N25

The Quality Assurance Officer (12N25) plays a crucial role in ensuring the delivery of high-quality products and services. This position involves monitoring, inspecting, and proposing measures to correct or improve a company’s final products to meet established quality standards. This professional collaborates closely with the production team, management, and other departments to foster a culture of continuous improvement and quality excellence. The Quality Assurance Officer must have a keen eye for detail, an analytical mind, and the ability to adhere to quality assurance regulations. The role is vital in maintaining the reputation of the organization and ensuring customer satisfaction through consistent quality outputs.

Responsibilities

• Develop and implement quality assurance processes and guidelines to enhance product quality.
• Conduct regular audits and inspections ensuring compliance with all regulatory standards.
• Identify quality issues and implement corrective and preventive action plans to resolve them.
• Collaborate with production staff to ensure quality protocols are understood and maintained.
• Analyze quality performance metrics and present reports to management for review.
• Train and support staff on quality assurance processes and best practices.
• Maintain documentation and records related to quality assurance operations and procedures.
• Evaluate returned products for defects and origins of quality failures.
• Assist in investigating customer complaints and product returns to identify root causes.
• Coordinate with suppliers and vendors to maintain quality standards of sourced materials.
• Partake in quality improvement initiatives and cross-departmental collaboration projects.
• Ensure testing equipment is regularly calibrated and maintained to guarantee accuracy.

Requirements

• Bachelor’s degree in Quality Management, Engineering, or a related field is preferred.
• Minimum of three years of experience in quality assurance or a similar role is required.
• Strong understanding of quality control standards and testing methodologies.
• Excellent analytical and problem-solving skills with attention to detail.
• Proficiency in using quality inspection tools and software applications.
• Strong communication skills, both verbal and written, are mandatory.
• Ability to work collaboratively with cross-functional teams and manage multiple tasks.