Collection Executive 31O25

The Collection Executive plays a vital role in ensuring that outstanding accounts are settled promptly and efficiently. This position requires a professional who can manage multiple accounts, communicate effectively with clients, and demonstrate a high degree of empathy and patience. The Collection Executive must work to maintain a positive relationship with customers while effectively navigating the challenges of debt collection. The role involves processing account payments, negotiating payment terms, and implementing strategies to address any delinquent accounts. Success in this position requires a balance of assertive negotiations, compliance with legal standards, and the ability to work collaboratively with team members and clients. Applicants must display strong organizational skills and a solid understanding of credit and collections policies and procedures.

Responsibilities

• Manage and monitor a portfolio of accounts to reduce outstanding amounts.
• Initiate contact with customers via phone, email, and letters for overdue accounts.
• Negotiate payment plans with customers to successfully settle outstanding debts.
• Conduct thorough investigations on account discrepancies and recommend solutions.
• Maintain accurate and comprehensive records of client accounts and interactions.
• Prepare detailed and timely reports for management on collection activities.
• Ensure compliance with legal requirements during the debt recovery process.
• Provide excellent customer service by responding promptly to client inquiries.
• Collaborate with legal and accounting teams for complex cases where needed.
• Identify trends in delinquent accounts and suggest corrective actions.
• Develop and implement effective collection strategies to increase recovery rates.
• Reach and exceed monthly quotas and targets for account collections.

Requirements

• Bachelor's degree in finance, accounting, or a related field preferred.
• Proven experience as a Collection Executive or in a similar role.
• Strong knowledge of billing procedures and collection techniques.
• Excellent negotiation and communication skills, both written and verbal.
• Ability to handle sensitive information with confidentiality and integrity.
• Proficiency in MS Office, particularly Excel, and relevant accounting software.
• Strong problem-solving skills and the ability to think analytically.