Concierge (225-726)

Are you a detail-oriented individual with a passion for customer service and a knack for problem-solving? We are looking for a dedicated Concierge to join our team. As the first point of contact for our guests, you will play a crucial role in shaping their experience by providing exceptional service and ensuring their needs are met efficiently. Your responsibilities will include managing guest requests, coordinating with other departments, and offering a warm welcome that leaves a lasting impression. If you thrive in fast-paced environments and can effortlessly multitask while maintaining a friendly and professional demeanor, we encourage you to apply for this exciting opportunity.

Responsibilities

• Welcome guests warmly and manage check-in and check-out procedures promptly.
• Address guest inquiries with clarity, accuracy, and utmost professionalism.
• Provide information about local attractions, dining options, and entertainment venues.
• Coordinate reservations for dining, transportation, and special events for guests.
• Assist in handling guest complaints, ensuring swift and satisfactory resolution.
• Liaise with housekeeping and maintenance teams to address guest needs efficiently.
• Manage incoming calls and emails, providing prompt and courteous responses.
• Maintain updated records of guest preferences, requests, and feedback systematically.
• Handle inquiries and bookings for conference and meeting room facilities.
• Oversee the security of guest information and maintain confidentiality at all times.
• Collaborate with team members to maintain a welcoming and organized lobby area.
• Ensure compliance with health, safety, and security standards set by the establishment.

Requirements

• High school diploma or equivalent required; hospitality degree preferred.
• Minimum of 1-2 years experience in a customer service role, ideally in hospitality.
• Exceptional verbal and written communication skills are crucial for this role.
• Strong organizational skills and attention to detail are essential for multitasking.
• Proficiency in using concierge systems and hotel management software is preferred.
• Ability to work flexible hours, including weekends and holidays, as needed.
• Positive attitude, excellent interpersonal skills, and a passion for guest services.