Client Servicing Associate 21O25

The Client Servicing Associate plays a crucial role in maintaining and strengthening client relationships in a company. This position is responsible for ensuring clients receive the highest level of customer service and their needs are met promptly and efficiently. As an advocate for the clients, the Associate must understand the company's offerings thoroughly and be able to communicate effectively with both the clients and the internal teams. This role demands excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. The successful candidate must possess strong problem-solving abilities and a customer-centric mindset to deliver tailored solutions and drive customer satisfaction.

Responsibilities

• Serve as the primary point of contact for client communications and inquiries.
• Develop and maintain strong relationships with clients to foster loyalty and retention.
• Coordinate internally to ensure seamless delivery of services to clients.
• Identify and resolve client issues efficiently and in a timely manner.
• Gather and analyze client feedback to improve service processes and offerings.
• Prepare and present detailed reports on client interactions to management.
• Assist in developing project plans tailored to meet client-specific needs.
• Monitor project progress to ensure deadlines and quality standards are met.
• Facilitate regular updates with clients to review project status and outcomes.
• Maintain accurate records of client communications and transaction histories.
• Collaborate with sales and marketing teams to develop client-focused strategies.
• Stay informed about industry trends and company services to provide accurate advice.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Proven experience in client servicing, customer service, or related roles.
• Excellent verbal and written communication skills are essential.
• Strong organizational skills with the ability to manage multiple tasks effectively.
• Problem-solving abilities with a proactive approach to addressing client needs.
• Proficiency in using customer relationship management (CRM) software preferred.
• Strong attention to detail and ability to maintain accurate client records.