Tele caller 27N25

The role of a Tele Caller is crucial to any organization that prioritizes customer engagement and interaction. A Tele Caller is responsible for making outbound calls to potential customers, providing them with information about products or services, as well as handling inbound inquiries. They play a key role in not only driving sales but also in building solid relationships with customers and ensuring their satisfaction. Through effective communication and persuasion skills, tele callers are expected to meet predetermined targets and objectives while maintaining a high standard of professionalism. This role requires resilience, excellent interpersonal skills, and the ability to work under pressure to enhance the overall performance and reputation of the company.

Responsibilities

• Initiate outbound calls to potential customers to present products or services effectively.
• Gather customer information and understand their needs and requirements comprehensively.
• Provide accurate and detailed product information to customers during calls and inquiries.
• Handle customer queries and resolve their issues promptly and efficiently.
• Maintain a record of all the conversations with customers for future reference.
• Develop and sustain solid relationships with customers to encourage repeat business.
• Meet daily and monthly targets set for tele sales activity and achievements.
• Stay informed about new products and services to provide accurate information.
• Use CRM software effectively to maintain and update customer information regularly.
• Collaborate with team members to improve performance and achieve targets collectively.
• Adhere to all company policies and procedures regarding telecommunication engagements.
• Provide feedback to higher management on the efficiency of the outreach strategies.

Requirements

• High school diploma or equivalent is required for this position.
• Prior experience in a similar telemarketing or customer service role is advantageous.
• Exceptional verbal communication and active listening skills are essential.
• Proficiency in using computers, including knowledge of Microsoft Office and CRM systems.
• Ability to handle challenging conversations and customer rejections with professionalism.
• A goal-oriented mindset with the ability to meet sales targets consistently.
• Strong organizational skills and the ability to manage time effectively.