Store In-charge (225-1009)

The Store In-charge plays a pivotal role in managing store operations and personnel to achieve business targets. This role is critical for ensuring that daily operations run smoothly and efficiently in a retail environment. The Store In-charge supervises staff, manages inventory, and provides excellent customer service. Strong leadership, effective communication skills, and the ability to solve problems are essential attributes for success in this position. The ability to maintain a positive store culture and ensure high customer satisfaction levels is crucial. This position demands a dynamic individual who can handle the pressures of a fast-paced retail environment while meeting and exceeding sales goals.

Responsibilities

• Oversee the daily operations of the store, ensuring efficient service delivery.
• Manage store staff, providing guidance and support to enhance productivity.
• Ensure inventory levels are maintained, performing regular stock checks and audits.
• Develop and implement strategies to achieve sales and profitability goals.
• Provide excellent customer service and address any customer inquiries or complaints.
• Organize and supervise all store activities to ensure customer satisfaction.
• Monitor and maintain the store's condition in terms of cleanliness and orderliness.
• Ensure compliance with health, safety, and company policies at all times.
• Prepare detailed daily, weekly, and monthly reports for senior management.
• Liaise with suppliers to ensure timely delivery of stock and negotiate terms.
• Implement and oversee promotional initiatives to drive store traffic and sales.
• Train new staff members, ensuring they grasp store policies and customer service standards.

Requirements

• Proven experience as Store In-charge, Store Manager, or equivalent retail role.
• Strong leadership and organizational skills to effectively manage store operations.
• Excellent communication and interpersonal skills to liaise with staff and customers.
• Ability to analyze sales figures and employ data-driven decision-making.
• Proficient in using retail software, including inventory management systems.
• Detail-oriented and able to handle multiple responsibilities under pressure.
• Availability to work during peak retail hours, including weekends and holidays.