Patient Relation Executive (225-830)

A Patient Relation Executive plays a pivotal role in fostering a positive relationship between healthcare facilities and their patients. This position requires excellent communication skills and a compassionate approach to patient care, ensuring that patients feel heard, respected, and valued throughout their healthcare journey. The Patient Relation Executive serves as a liaison between patients and healthcare providers, addressing any concerns, managing complaints, and improving the overall patient experience. With a deep understanding of healthcare operations, the role demands a meticulous attention to detail and an empathetic disposition, ensuring that patient interactions are handled efficiently and professionally.

Responsibilities

• Act as the primary point of contact for patients' inquiries and concerns.
• Facilitate communication between patients and healthcare providers to address issues.
• Ensure patients are informed about their treatment plans and health decisions.
• Manage and resolve patient complaints quickly and effectively to satisfaction.
• Coordinate with medical staff to ensure timely and appropriate patient care.
• Implement patient feedback systems to gather insights for service improvement.
• Maintain comprehensive records of patient interactions and communication details.
• Educate patients on healthcare policies, insurance coverage, and billing processes.
• Analyze patient feedback to identify trends and develop improvement strategies.
• Develop and deliver training sessions on patient communication for staff.
• Support the development of patient programs to enhance care and services.
• Collaborate with administrative teams to streamline patient service processes.

Requirements

• Bachelor's degree in healthcare administration, business, or a related field.
• Minimum of two years of experience in a healthcare-related role.
• Exceptional communication and interpersonal skills for patient interaction.
• Strong problem-solving skills with a patient-centric approach to solutions.
• Ability to handle sensitive information with confidentiality and discretion.
• Proficient in using healthcare management software and patient databases.
• Understanding of healthcare regulations and patient rights guidelines.