Patient Relation Executive 13D25

The role of a Patient Relation Executive is crucial in fostering a compassionate and supportive environment within healthcare institutions. The primary objective is to enhance the patient experience by ensuring their needs and concerns are addressed promptly and effectively. This position acts as a bridge between patients and healthcare providers, offering assistance, support, and guidance throughout the patient's medical journey. A Patient Relation Executive functions as an advocate for the patients, ensuring their questions are answered, their complaints are resolved, and their healthcare experience is as seamless as possible. The ideal candidate will be empathetic, possess excellent communication skills, and be adept at problem-solving, thereby enhancing the overall satisfaction of patients and their families.

Responsibilities

• Serve as the primary point of contact for patients and their families.
• Address patient queries and concerns in a timely and efficient manner.
• Coordinate with healthcare providers to facilitate patient appointments and follow-ups.
• Record and manage patient feedback and report it to relevant departments.
• Develop relationships with patients to improve their healthcare experiences.
• Assist patients in understanding healthcare processes, including treatment plans.
• Handle patient complaints and resolve issues to ensure satisfaction.
• Provide information regarding hospital policies, procedures, and services.
• Maintain patient confidentiality according to healthcare regulations and policies.
• Document and analyze patient satisfaction data to propose enhancements.
• Collaborate with the healthcare team to improve service delivery and patient care.
• Conduct follow-up calls or visits to ensure patient well-being post treatment.

Requirements

• Bachelor’s degree in healthcare administration, nursing, or a related field.
• Minimum of 2 years of experience in patient relations or a similar role.
• Exceptional communication and interpersonal skills with a patient-centric approach.
• Strong problem-solving skills and ability to handle stressful situations calmly.
• Proficiency in using healthcare management software and patient record systems.
• Understanding of healthcare laws, regulations, and patient privacy policies.
• Ability to work flexible hours, including nights and weekends, as needed.