IT Support Specialist 27D25

An IT Support Specialist is a crucial member of any organization, responsible for ensuring the smooth operation of IT systems. The role involves providing technical assistance, supporting hardware and software issues, and maintaining network systems. IT Support Specialists diagnose and resolve problems for users, ensuring minimal disruption to daily operations. This position requires strong problem-solving skills, excellent communication abilities, and a solid understanding of IT systems and processes. The IT Support Specialist must be adept at working with a variety of technologies and be able to adapt quickly to new software and tools. This position is integral to maintaining the technological infrastructure that supports business activities and user productivity.

Responsibilities

• Provide technical support to internal and external users for various software applications.
• Diagnose and resolve hardware and software issues promptly and efficiently.
• Install, configure, and update operating systems and application software.
• Maintain and troubleshoot network connectivity problems to ensure consistent internet access.
• Assist in the setup and configuration of computer systems and peripherals for new users.
• Develop and maintain IT documentation, including user manuals and FAQs for common issues.
• Manage user accounts and permissions through active directory and other IT management tools.
• Perform routine maintenance checks on IT equipment to prevent potential failures.
• Communicate effectively with staff and personnel to understand and assess technical requirements.
• Coordinate with third-party vendors for hardware repairs and technical support services.
• Participate in IT projects, contributing to the implementation of new technologies and systems.
• Ensure data privacy and security protocols are adhered to in all IT operations.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Proven experience as an IT Support Specialist or similar technical role.
• Strong knowledge of Windows and Mac operating systems and office software.
• Experience with network troubleshooting and understanding of network protocols.
• Excellent communication skills, both written and verbal, are essential.
• Ability to work independently and manage multiple support requests concurrently.
• Certifications such as CompTIA A+, Network+, or similar credentials are a bonus.