Operations Manager - Toys Store 02J26

Join our vibrant and dynamic Toys Store as an Operations Manager, where every day is filled with excitement and opportunities to make a difference in a child’s playtime experience. As the Operations Manager, you will be at the heart of the store, ensuring smooth and efficient operations, enhancing customer satisfaction, and driving profitability. You will oversee inventory management, staff performance, and store maintenance to ensure the highest levels of operational excellence. Your leadership skills will motivate a diverse team, fostering a customer-focused and productive environment. If you are passionate about making an impact and have the expertise to lead in a retail setting, this role is perfect for you.

Responsibilities

• Oversee daily operations ensuring seamless store activities, including opening and closing procedures.
• Manage inventory levels, ensuring stock availability aligns with customer demand and sales forecasts.
• Lead, mentor, and train store staff to deliver exceptional customer service and performance.
• Develop and implement operational policies and procedures to enhance store efficiency and effectiveness.
• Coordinate with marketing teams to implement promotional activities and store events effectively.
• Monitor store financial performance, preparing budget forecasts and managing expenses accordingly.
• Ensure compliance with health and safety regulations, maintaining a safe shopping environment for all.
• Analyze sales data, providing insights and reports to senior management for strategic decision-making.
• Resolve customer inquiries and complaints promptly to maintain high customer satisfaction standards.
• Maintain the visual merchandising standards to create an engaging shopping experience for customers.
• Collaborate with suppliers and vendors to negotiate terms and manage stock procurement processes.
• Drive continuous improvement initiatives to optimize operational processes and store performance.

Requirements

• Bachelor’s degree in Business Administration, Retail Management, or a related field is preferred.
• Proven experience in a management role within the retail industry, ideally in a toy store environment.
• Strong leadership and team management skills with the ability to motivate and develop staff.
• Excellent organizational and multitasking capabilities to manage store operations efficiently.
• Demonstrated financial acumen with strong analytical skills for budgeting and financial reporting.
• Effective communication and interpersonal skills to interact with customers and staff positively.
• Familiarity with retail management software and inventory management systems is essential.
• Ability to work flexible hours, including weekends and holidays, to meet store operational needs.
• Problem-solving skills with a proactive approach to handle store challenges and emergencies.
• Commitment to providing outstanding customer service and improving store operations consistently.