International BPO executive 24D25

As an International BPO Executive, you will be at the forefront of our company's global operations, specializing in managing voice and non-voice processes for international markets. Your primary goal will be to handle customer queries and resolve issues through various communication channels such as email, chat, and phone calls. This dynamic role requires excellent communication skills and the ability to adapt to different cultural contexts and customer expectations. You will collaborate with internal teams to ensure service excellence and drive customer satisfaction. Navigating and understanding global customer service standards is essential, as you play a pivotal role in maintaining and growing our international clientele. Join our vibrant team to take your career to new global heights and to be part of an environment that encourages growth and continuous learning.

Responsibilities

• Manage inbound and outbound international calls to address customer inquiries and issues.
• Maintain comprehensive knowledge of products and services to provide accurate information.
• Handle and resolve all customer complaints with efficiency and sensitivity.
• Collaborate with internal departments to ensure that customer requests are handled efficiently.
• Demonstrate excellent problem-solving skills to ensure customer satisfaction and retention.
• Process orders, forms, applications, and requests with attention to detail and accuracy.
• Follow communication procedures, guidelines, and policies as outlined by management.
• Maintain and update customer records and databases with accurate information consistently.
• Escalate unresolved issues to the appropriate internal teams for timely resolution.
• Achieve personal and team targets, including productivity and customer satisfaction metrics.
• Provide feedback on the efficacy of the customer service processes and suggest improvements.
• Participate in training sessions to enhance service delivery and product knowledge.

Requirements

• Bachelor's degree or equivalent in a relevant field is preferred.
• Minimum of 1-2 years experience in a call center or customer service role.
• Proficient in English and any additional language skills are advantageous.
• Strong communication and interpersonal skills with a customer-focused approach.
• Ability to work flexible hours, including nights and weekends as needed.
• Familiarity with CRM systems and practices is highly desirable.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.