E-Commerce Associate (225-1012)

An E-Commerce Associate plays a critical role in managing and enhancing our online retail sales presence. This position is geared towards individuals who are passionate about e-commerce trends, customer satisfaction, and sales strategies. As an E-Commerce Associate, you will be responsible for ensuring our products are optimized for various online marketplaces, engaging with customer inquiries, and supporting the overall integrity of our e-commerce operations. You will collaborate closely with marketing, logistics, and customer service teams to drive business growth. This role requires a tech-savvy individual who possesses strong analytical skills and has a keen eye for detail. Your focus will be on maximizing customer engagement and crafting exceptional buying experiences.

Responsibilities

• Manage product listings across multiple e-commerce platforms and online marketplaces.
• Ensure product descriptions are accurate, complete, and optimized for search engines.
• Monitor and analyze website traffic and consumer behavior trends regularly.
• Respond to customer inquiries and resolve issues in a timely manner.
• Collaborate with the marketing team to develop effective online promotional campaigns.
• Support inventory management by keeping stock levels updated and reporting shortages.
• Assist in developing and implementing e-commerce strategies to increase online sales.
• Generate and analyze sales reports to identify areas for improvement in the sales process.
• Implement and assess promotional activities aimed at driving traffic and sales.
• Coordinate with logistics to ensure timely and accurate order fulfillment.
• Maintain a comprehensive knowledge of all products and services offered online.
• Stay updated on industry trends and competitors' strategies within the e-commerce sector.

Requirements

• Bachelor’s degree in Marketing, Business, or a related field is preferred.
• Proven experience in an e-commerce or online retail environment is essential.
• Strong understanding of SEO principles and digital marketing strategies.
• Excellent written and verbal communication skills are necessary for this role.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proficiency in Microsoft Office Suite and knowledge of e-commerce platforms.
• Strong analytical skills with the ability to interpret data and make informed decisions.