Telesales Representative (225-801)

A Telesales Representative plays a critical role in the sales department, responsible for driving the sales of products and services over the phone. The position demands excellent communication skills and a strong ability to persuade potential customers to purchase or upgrade their services. This role is dynamic and fast-paced, requiring individuals who are self-motivated and goal-oriented to meet sales targets consistently. As a Telesales Representative, you will interact with a broad range of customers, providing them with essential information and assisting in their purchasing decisions. Your primary objective will be to enhance customer satisfaction and secure successful sales outcomes, contributing significantly to the company's success.

Responsibilities

• Conduct cold calls to potential customers to present company products and services.
• Follow up on leads and inquiries generated through various marketing channels.
• Understand customer needs and recommend appropriate products or services accordingly.
• Maintain detailed and accurate sales records through CRM systems.
• Achieve specified sales targets within set deadlines consistently.
• Handle customer objections and provide effective solutions efficiently.
• Collaborate with team members to improve sales strategies and processes.
• Participate in regular sales meetings to discuss progress and solutions.
• Provide feedback to sales management regarding customer concerns and trends.
• Develop strong product knowledge to answer customer questions convincingly.
• Enhance customer satisfaction by providing personalized service and attention.
• Adapt to changes in product line and sales techniques as required.

Requirements

• Previous experience in telesales or a similar sales role is preferred.
• Exceptional communication and negotiation skills, both verbal and written.
• Proven ability to meet or exceed sales targets on a regular basis.
• Familiarity with CRM software and telephone systems is beneficial.
• Strong time management and organizational skills are essential.
• Ability to work both independently and collaboratively in a team environment.
• Flexibility to adapt to changing work schedules and new challenges.