Tele Calling Executive 07J26

A Tele Calling Executive plays a vital role in enhancing the customer experience and expanding the business reach by directly interacting with customers over the phone. As a representative of the company, you will be responsible for managing various customer inquiries, promoting products or services, booking appointments, and maintaining accurate records of customer interactions. With a customer-centric approach, you will strive to meet targets, ensure customer satisfaction, and provide timely resolutions to any issues raised. This role is ideal for individuals who possess excellent communication skills, enjoy interacting with people, and can effectively handle both inbound and outbound calls. Working as a Tele Calling Executive requires patience, professionalism, and the ability to adapt to different customer needs and inquiries, making each conversation meaningful and productive for business success.

Responsibilities

• Manage incoming customer calls effectively and professionally addressing inquiries.
• Make outbound calls to potential clients to inform them about company offerings.
• Maintain detailed records of customer interactions, feedback, and inquiries.
• Meet daily and monthly call targets and generate sales leads effectively.
• Follow up on customer calls to gather feedback and build customer relationships.
• Provide information about products and services to callers and resolve issues.
• Collaborate with the marketing department for campaign alignments and promotions.
• Assist in the implementation of new marketing strategies and business initiatives.
• Continuously update and manage the customer information database accurately.
• Report any significant customer concerns or issues to the manager promptly.
• Ensure customer satisfaction by listening to and addressing their needs effectively.
• Use professional telephone etiquette and maintain a positive company image.

Requirements

• A high school diploma or equivalent qualification is required.
• Proven experience in a telecalling position or customer service role preferred.
• Excellent communication skills with a good command of the English language.
• Proficiency in using computers and knowledge of relevant software applications.
• Strong listening skills and the ability to empathize with customer needs.
• Ability to handle stress and manage time effectively to meet targets.
• Must be enthusiastic, self-motivated, and capable of working independently.