Sales Engineer (225-820)

A Sales Engineer plays a crucial role in bridging the gap between sales and technical expertise, serving as a key liaison in the sales process. Their unique combination of technical know-how and exceptional interpersonal skills empowers them to assist sales teams in understanding customer requirements, crafting tailored solutions, and demonstrating product benefits effectively. By thoroughly understanding the technological aspects and applications of the products they represent, Sales Engineers can convey complex technical details in a way that customers can easily understand. This makes them invaluable in industries where products are intricate and technical knowledge is a must. Their role often involves meeting potential clients, conducting product demonstrations, and ensuring customer needs are met in alignment with business objectives. Overall, they contribute significantly to increasing sales efficiency and customer satisfaction.

Responsibilities

• Collaborate closely with the sales team to understand client needs and technical requirements.
• Conduct product demonstrations and technical presentations to both potential and existing customers.
• Develop and deliver tailored sales proposals that highlight key product features and benefits.
• Work with product development teams to align products with customer feedback and market opportunities.
• Assist in the drafting and negotiation of contracts, ensuring they meet technical specifications.
• Provide ongoing post-sale service and support to manage customer satisfaction and retention.
• Stay updated on the latest technology advancements and industry trends to maintain competitive knowledge.
• Identify new business opportunities and market segments to expand the client base.
• Analyze client processes to recommend best-fit technology solutions that address specific challenges.
• Prepare technical articles and user guidance to support product understanding and usability.
• Train sales team members on product specifics to better equip them in customer interactions.
• Travel to client sites as necessary to provide on-site support and consultations.

Requirements

• Bachelor’s degree in Engineering, Computer Science, or a related technical field.
• Proven experience in a sales engineering role or a similar technical position.
• Strong analytical skills with the ability to assess and address customer needs.
• Outstanding communication and interpersonal skills to engage effectively with clients.
• Familiarity with CRM software and sales process principles to optimize performance.
• Ability to simplify complex technical information for varied audience understanding.
• Willingness to travel frequently to meet with customers and foster relationships.