Operations & Client Support Executive 01J26

The Operations & Client Support Executive plays a pivotal role in ensuring the seamless functioning of business operations while delivering top-notch support to clients. This position requires a dynamic professional who is adept at managing multiple tasks, troubleshooting issues, and enhancing client satisfaction. By coordinating between internal teams and clients, the executive will ensure that client inquiries are resolved promptly and operations are streamlined for maximum efficiency. This role not only demands exceptional communication skills but also a strong analytical mindset to monitor client feedback and implement process improvements. This is an exciting opportunity for a proactive leader who thrives in fast-paced environments and is keen to contribute to the overall success of the organization.

Responsibilities

• Coordinate with internal departments to ensure smooth operational processes and efficiency.
• Provide timely and effective client support, addressing inquiries and resolving issues rapidly.
• Develop and maintain client relationships to enhance customer satisfaction and loyalty.
• Monitor operational performance and prepare reports for management on key metrics.
• Identify opportunities for process improvements and implement solutions for efficiency.
• Train and guide junior staff in providing excellent customer service and support.
• Analyze client feedback to develop strategies for service enhancement and innovation.
• Ensure compliance with company policies, regulations, and standards in all operations.
• Assist in the creation and upkeep of operational documentation and procedures.
• Collaborate with sales and marketing teams to align on client needs and expectations.
• Manage projects that focus on operational enhancements and client satisfaction improvements.
• Act as a point of escalation for complex client issues and resolve them effectively.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Minimum of three years of experience in operations or client support roles.
• Exceptional communication and interpersonal skills for effective client interactions.
• Strong problem-solving skills and the ability to think strategically and analytically.
• Excellent organizational skills with a keen attention to detail and accuracy.
• Proficiency in using CRM software and Microsoft Office Suite, particularly Excel.
• Ability to multitask and manage time effectively in a fast-paced, dynamic environment.