Front Desk Clerk (225-727)

As a Front Desk Clerk, you will be the welcoming face of our organization, responsible for providing exceptional service and ensuring a smooth flow of operations at the front desk. Your primary duty will be to greet and register guests, manage reservations, and handle inquiries from visitors and residents. Your presence sets the tone for the guest experience, and you will play a pivotal role in maintaining a professional and efficient front desk environment. This position demands excellent interpersonal skills, a keen eye for detail, and the ability to multitask effectively while maintaining a welcoming and friendly atmosphere for all our guests.

Responsibilities

• Greet and welcome guests with a positive and friendly attitude.
• Answer and direct incoming calls in a prompt and professional manner.
• Manage reservations, check-ins, and check-outs with accuracy and efficiency.
• Handle guest inquiries, requests, and complaints, ensuring satisfactory resolutions.
• Maintain the security and privacy of guests and residents at all times.
• Keep detailed and accurate records of guest information and transactions.
• Coordinate with housekeeping and maintenance staff to address guest needs.
• Provide local information and recommendations to guests as needed.
• Process payments, issue room keys, and update guest accounts accordingly.
• Monitor and maintain a clean, organized, and hospitable front desk area.
• Assist in emergency situations with calm and clear communication.
• Collaborate with management on improving front desk procedures and services.

Requirements

• High school diploma or equivalent; further education is a plus.
• Previous experience in customer service or hospitality roles preferred.
• Strong communication and interpersonal skills are essential for success.
• Proficient with front desk and reservation software applications.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Problem-solving skills to address guest issues effectively and efficiently.
• Flexibility to work varied shifts, including nights, weekends, and holidays.