Customer Support Executive 22O25

The role of a Customer Support Executive is pivotal in maintaining a company's reputation and customer satisfaction levels. As a Customer Support Executive, you will be the first point of contact for customers seeking assistance with their queries, complaints, or issues regarding products or services. Your primary responsibility will be to provide top-notch customer service through various communication channels such as phone, email, and live chat. You must possess excellent communication and problem-solving skills to understand customer needs and provide effective solutions promptly. In addition to technical knowledge about the company's offerings, the role requires patience, empathy, and a customer-centric approach to ensure that every interaction enhances customer satisfaction and loyalty. Joining as a Customer Support Executive offers a unique opportunity to represent the company and contribute to its success by ensuring that every customer interaction is a positive experience.

Responsibilities

• Respond to customer queries and concerns in a timely manner via phone.
• Engage with customers to provide information about products and services.
• Troubleshoot customer issues and provide effective solutions and alternatives.
• Document customer interactions and update customer records accordingly.
• Collaborate with team members and other departments to resolve customer issues.
• Ensure a positive customer experience by following up on unresolved inquiries.
• Maintain a high level of customer satisfaction and feedback ratings.
• Identify and assess customers' needs to achieve satisfaction goals.
• Keep records of customer interactions, comments, and complaints accurately.
• Provide accurate, valid, and complete information by using the proper tools.
• Process orders, forms, returns, and requests diligently and efficiently.
• Adopt a professional demeanor when dealing with difficult or irate customers.

Requirements

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening abilities.
• Ability to multi-task, prioritize, and manage time effectively in a busy environment.
• Excellent communication skills, both verbal and written, are essential.
• Familiarity with CRM systems and practices for customer relationship management.
• Customer orientation and the ability to adapt/respond to different types of characters.
• High school diploma; additional certification in customer support is a plus.