Sales and Customer Engagement 13N25

As a Sales and Customer Engagement professional, you will play a vital role in developing and nurturing client relationships, driving sales growth, and enhancing the overall customer experience. This position requires a dynamic individual who is passionate about customer service and possesses strong sales acumen. You will be responsible for engaging with customers, understanding their needs, and providing tailored solutions to help them achieve their business objectives. Your ability to effectively communicate, listen, and build trust will be critical in ensuring customer satisfaction and loyalty. By working closely with the sales team, marketing, and other departments, you will contribute to the continuous improvement of our customer-focused strategies. This is an exciting opportunity to make a significant impact on our business and help drive sustained growth in a competitive market.

Responsibilities

• Develop and maintain strong relationships with existing and potential customers.
• Identify customer needs and provide solutions that align with their objectives.
• Coordinate with the sales team to achieve and exceed sales targets and quotas.
• Organize and participate in customer presentations and product demonstrations.
• Respond promptly to customer inquiries and handle customer complaints efficiently.
• Conduct market research to identify new business opportunities and customer trends.
• Prepare and deliver sales reports to track and analyze sales performance.
• Collaborate with marketing teams to develop customer-centric promotional strategies.
• Utilize customer feedback to improve products and services continually.
• Provide training and support to junior sales team members to enhance sales skills.
• Ensure compliance with all company policies and legal regulations in sales activities.
• Maintain a high level of product knowledge to provide accurate information to customers.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or related field preferred.
• Proven experience in a sales or customer engagement role is highly desirable.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong problem-solving abilities with a customer-centric mindset are essential.
• Demonstrated ability to meet and exceed sales targets and work under pressure.
• Experience with CRM software and sales performance tracking tools preferred.
• Willingness to travel for customer meetings and industry events when required.