Operations Manager (yacht/charter ops) (225-727)

The Operations Manager for yacht/charter operations is a crucial role responsible for overseeing and managing the day-to-day operations of luxury yacht charters. This role requires an individual with exceptional organizational skills, a deep understanding of the luxury yacht industry, and the ability to work efficiently in a fast-paced environment. The Operations Manager will be the go-to person for ensuring smooth and effective operations, from coordinating with charter clients and managing the crew to ensuring compliance with regulatory standards and managing budgets. This position calls for a high level of customer service, attention to detail, and a proactive approach in problem-solving to ensure a seamless experience for clients. The ideal candidate is someone who can adeptly balance customer expectations with operational realities to deliver outstanding services.

Responsibilities

• Oversee daily operations to ensure smooth and efficient yacht charter services.
• Coordinate with charter clients to understand and meet their specific requirements.
• Manage the hiring, training, and performance of onboard crew and technical staff.
• Ensure compliance with maritime regulations and safety standards consistently.
• Develop and manage operational budgets to ensure financial efficiency and profitability.
• Implement operational policies to optimize service delivery and enhance client experiences.
• Monitor the maintenance and upkeep of yachts to ensure they are charter-ready.
• Establish and maintain strong relationships with suppliers and service providers.
• Organize and coordinate logistical aspects such as docking, refueling, and repairs.
• Handle customer inquiries, feedback, and complaints with professional resolution methods.
• Analyze operational data to develop strategies for improved performance and efficiency.
• Provide leadership and strategic direction for the operations team to achieve goals.

Requirements

• Bachelor's degree in Business Administration, Marine Management, or related field.
• Minimum of 5 years experience in yacht charter operations or a similar field.
• Strong understanding of maritime regulations and luxury yacht operations standards.
• Excellent leadership, communication, and interpersonal skills required for success.
• Proven financial management skills with an ability to manage budgets effectively.
• Ability to resolve conflicts and make informed decisions under pressure.
• Proficiency in relevant software and operations management tools is essential.