IT Operations & Support Engineer (225-915)

The IT Operations & Support Engineer plays a pivotal role in overseeing the day-to-day functioning of an organization's IT infrastructure. Their primary focus is to ensure optimal performance, availability, and security of IT systems, including networks, servers, and hardware/software applications. This position requires a proactive approach to troubleshoot any arising issues swiftly, thereby minimizing downtime and maintaining business continuity. In addition to technical competence, excellent communication skills are essential as the role demands collaboration with various teams and stakeholders to align IT initiatives with business goals. The IT Operations & Support Engineer is also responsible for user support, guaranteeing that any technical difficulties faced by end-users are resolved efficiently. This dynamic role often involves a blend of reactive issue resolution and proactive system maintenance, making it perfect for individuals with a passion for technology and problem-solving.

Responsibilities

• Monitor and maintain IT infrastructure to ensure optimal operational efficiency.
• Troubleshoot and resolve IT issues in a timely and effective manner.
• Provide technical support to end-users for both hardware and software concerns.
• Collaborate with other departments to understand their IT needs and provide solutions.
• Conduct regular system audits and updates to enhance performance and security.
• Document technical issues and solutions to build an internal knowledge base.
• Assist in the planning and implementation of IT system updates and upgrades.
• Ensure security protocols are implemented and maintained across all IT systems.
• Manage and optimize network and server configurations for efficient operations.
• Provide training and guidance to junior IT staff members and interns.
• Track and manage inventory of IT equipment and software licenses.
• Participate in the development and execution of IT policies and procedures.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Minimum of 3 years of experience in IT support or related role.
• Strong knowledge of network and server management technologies.
• Proficient in troubleshooting and resolving technical hardware/software issues.
• Experience with system monitoring tools and IT service management frameworks.
• Excellent communication and interpersonal skills for effective team collaboration.
• Ability to work independently and manage time efficiently under pressure.