Food & Beverage Associate 05J26

A Food & Beverage Associate plays an integral role in ensuring an optimal dining experience for all guests and clientele. This profession is dynamic and includes tasks such as serving food and beverages, setting up dining and service areas, and upholding the highest standards of customer service. As a Food & Beverage Associate, one must not only be knowledgeable about the menu offerings but also be personable and attentive to guest needs. It’s a multifaceted role that combines the elements of hospitality, organizational ability, and teamwork. A successful candidate will have an enthusiasm for guest interaction and demonstrate flexibility in responding to the fast-paced nature of the food and beverage industry. The role may require working unsociable hours, including evenings, weekends, and holidays, to accommodate guest demands.

Responsibilities

• Greet guests warmly and ensure they are seated properly at their tables.
• Present menus and take food and beverage orders promptly and accurately.
• Serve food and beverages with a high degree of professionalism and care.
• Maintain a clean and tidy dining area, ensuring all stock is replenished.
• Address customer inquiries and complaints in a polite and prompt manner.
• Collaborate with kitchen staff to ensure timely and accurate order delivery.
• Provide menu suggestions and assist guests in selecting food and beverages.
• Process bills and handle cash or credit card transactions meticulously.
• Assist with the setup and breakdown of banquet or catering events as needed.
• Maintain compliance with all health and safety protocols and cleanliness standards.
• Stay informed about the latest trends in food preparation and presentation.
• Support team members and management in achieving service excellence goals.

Requirements

• Previous experience in a similar food and beverage role is preferred.
• Strong communication skills and the ability to provide outstanding customer service.
• Ability to work in fast-paced environments and multitask efficiently.
• Flexible availability, including nights, weekends, and holidays as required.
• Basic math skills for managing transactions and billing accurately.
• Ability to lift and carry heavy items such as trays and supplies safely.
• Knowledge of food safety and sanitation regulations is highly desirable.