Field Service Engineer II (225-806)

The role of a Field Service Engineer II is a dynamic and rewarding position that involves providing technical services related to the maintenance and repair of equipment or systems. This position is crucial for ensuring customer satisfaction and the longevity of the equipment or systems serviced by the company. As a Field Service Engineer II, you may find yourself working in various industries, including telecommunications, manufacturing, or IT, dealing with complex machinery or advanced technology. Your role includes traveling to client locations, troubleshooting issues, performing detailed diagnostics, and implementing necessary repairs or updates. Your technical expertise and customer interaction skills make you a critical representative of your company, delivering exceptional service that meets or exceeds customer expectations. Additionally, you may also be involved in training clients on equipment operation, providing remote support, and collaborating with internal teams for product development or feedback. This role offers opportunities for professional growth in technical proficiency and customer relationship management.

Responsibilities

• Travel to client sites to conduct equipment repairs and maintenance services.
• Diagnose technical issues and determine appropriate solutions efficiently and effectively.
• Interact with clients to explain technical procedures and ensure customer satisfaction.
• Install, calibrate, and upgrade equipment to optimize performance and reliability.
• Document service visits, repairs, and replacement parts for accurate records.
• Coordinate with technical support teams to resolve complex equipment problems.
• Adhere to safety standards and maintain a clean and organized work environment.
• Provide technical training and support to clients on equipment operation whenever necessary.
• Identify recurring issues to report and recommend improvements to product teams.
• Ensure that inventory levels of spare parts and tools are adequate for service operations.
• Participate in continuous learning to stay updated with the latest technological advancements.
• Assist in developing and updating service manuals based on hands-on experience.

Requirements

• Bachelor’s degree in Engineering, Electronics, or a related technical field required.
• Minimum of three years of experience in field service or similar technical roles.
• Proficient in troubleshooting and repairing complex machinery and electronic systems.
• Strong customer service skills with the ability to communicate technical information clearly.
• Willingness to travel frequently and work independently in diverse environments.
• Ability to lift, move, and handle heavy equipment safely and effectively.
• Possess a valid driver’s license and have a clean driving record.