Customer Service Representative 15N25

We are seeking a compassionate and dedicated Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the point of contact for our valued customers, providing them with top-tier service and support. Your role will involve attending to queries, resolving issues, and fostering strong, long-lasting relationships with our customer base. Our ideal candidate is someone who possesses excellent communication skills, is empathetic, and is adept at problem-solving. You will play a critical role in ensuring customer satisfaction and enhancing the service reputation of our company. This is an exciting opportunity for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional customer experiences.

Responsibilities

• Respond to customer inquiries promptly and maintain high levels of service.
• Identify and resolve customer issues using effective communication skills.
• Document all customer interactions and transactions accurately in the database.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Keep records of customer interactions, process accounts, and file documents.
• Follow communication procedures, guidelines, and policies as directed by management.
• Assist with placement of orders, refunds, or exchanges for customers.
• Provide feedback on the efficiency of the customer service process to management.
• Collaborate with team members to resolve customer issues and improve service efficiency.
• Meet personal and team sales targets and handling quotas effectively.
• Recommend potential products or services to management by collecting customer information.
• Serve as a liaison between customers and management to enhance customer experience.

Requirements

• High school diploma or equivalent; college degree preferred.
• Proven customer service experience or experience as a client service representative.
• Strong phone contact handling skills and active listening abilities.
• Familiarity with CRM systems and practices is a plus.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills, both written and verbal.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong problem-solving skills and active listening capabilities.