Concierge 04N25

As a Concierge, you play a vital role in ensuring that residents and guests experience exceptional service from their very first interaction. You are the face of our organization and you will provide a warm welcome to everyone who enters. More than just a front-of-house position, the concierge service is about personalizing each guest’s stay and addressing their individual needs with the utmost care and professionalism. You will work in a dynamic environment, collaborate with other staff members, and anticipate guest needs. This role is perfect for someone with a passion for hospitality, a positive attitude, and a knack for problem-solving.

Responsibilities

• Offer a friendly and professional greeting to all residents and guests upon arrival.
• Provide accurate information and recommendations for local attractions and services.
• Handle guest requests and resolve issues promptly to ensure satisfaction.
• Coordinate luggage delivery and storage services efficiently and securely.
• Maintain a clean and welcoming reception area at all times.
• Schedule and confirm reservations for dining, sports, and other recreational activities.
• Compile reports and logs of various activities and operations at the front desk.
• Assist with administrative duties as needed, such as mail distribution and package management.
• Liaise with housekeeping and maintenance teams to ensure timely service delivery.
• Stay informed about local events and communicate these to guests effectively.
• Ensure all guest inquiries and complaints are managed in a professional manner.
• Uphold security and confidentiality standards while interacting with guests and handling information.

Requirements

• Previous experience in hospitality or customer service, preferably as a concierge.
• Exceptional interpersonal skills and a friendly, approachable demeanor.
• Strong organizational skills and the ability to multitask effectively.
• Proficient in using computer systems and software relevant to the position.
• Ability to work flexible hours, including weekends and holidays, as required.
• High level of professionalism with a focus on providing outstanding customer service.
• Problem-solving skills to address guest concerns swiftly and effectively.