UPSD - Gurugram Faridabad

Job Description

>Regular review of open complaints and ensure response time and its closure as per SLAs

> Achieve Revenue generation targets

>Ensure Preventive Maintenance adherence and audit quality of Service on a regular basis

>Maintain Customer i-base hygiene and regularly update end-user data in the system

>To drive customer engagement and high CSI. Building strong relationships with Customers by ensuring timely maintenance and addressing the concerns proactively

> Developing and maintaining Channel infrastructure as per the Expansion plan, regular visits to the Channel to ensure a high level of engagement and alignment with the organisations objective, ensuring adequate resource support to the channel to achieve committed SLAs

>Ensure timely submission & processing of Invoices of Channel Partners, return of defective spares, warranty & other claims settlement

Key Responsibilities

>Technical knowledge about Service offerings and Channel Management

> Understanding of Customer Service Operations

>Vendor & business associates/ Dealer management